Privacy Policy

Flextars B.V.

1. Introduction

Flextars B.V. ("we", "us", "our") respects your privacy. This Privacy Policy explains how we process personal data when you visit https://www.flextars.com or contact us through our website. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Dutch data protection law.

2. Data Controller

Flextars B.V.
Visiting address: World Trade Center, Beursplein 37, 3011 AA Rotterdam, The Netherlands
Postal address: Postbus 30223, 3001 DE Rotterdam, The Netherlands
Email and privacy contact: info@flextars.com
Website: https://www.flextars.com

3. Personal Data We Collect

When you use our contact form, we collect your name, email address, message and, if you choose to provide it, your telephone number. We may also process limited technical data, such as IP addresses and server logs, where necessary for website operation and security. The actual technical data processed depends on our hosting and website configuration.

4. Purposes of Processing

We use personal data to respond to inquiries, communicate about requested services or business opportunities, maintain website security, meet legal obligations and, where necessary, establish, exercise or defend legal claims. We do not use contact form submissions for unsolicited marketing.

5. Legal Bases

Depending on the circumstances, we rely on legitimate interests (Article 6(1)(f) GDPR) to respond to general inquiries and secure the website; steps taken at your request before entering into a contract (Article 6(1)(b)) for quotation or service requests; compliance with legal obligations (Article 6(1)(c)); or consent (Article 6(1)(a)) where specifically required. Where we rely on legitimate interests, we balance these against your rights and freedoms.

6. Contact Form

Your name, email address and message are required so that we can process and respond to your inquiry. A telephone number is optional. You are generally not legally required to provide these details, but without the required fields we may be unable to respond. Please avoid including sensitive personal information in your message.

7. Data Retention

Personal data submitted through our contact form, including related email correspondence, will generally be retained for a maximum of 12 months after the last relevant communication. We may retain relevant information longer where necessary for an ongoing contractual relationship, compliance with legal obligations or legal claims. Once the applicable retention period expires, we delete or anonymise the data.

8. Sharing with Service Providers

We do not sell personal data. We may share information with hosting, email, maintenance and security providers, or with professional advisers and authorities where legally required. Where service providers process data on our behalf, appropriate data processing agreements and safeguards are used as required by law.

9. International Transfers

If personal data is transferred outside the European Economic Area, we use an applicable lawful transfer mechanism, such as a European Commission adequacy decision or Standard Contractual Clauses, and supplementary measures where required. You may contact us for information about relevant safeguards.

10. Cookies and Similar Technologies

We do not intend to use contact form data for advertising or visitor profiling. Whether our website uses cookies or similar technologies depends on its technical configuration. Strictly necessary technologies may be used without consent; for other technologies, we provide information and obtain consent where legally required.

11. Data Security

We implement appropriate technical and organisational measures to protect personal data, including access restrictions and secure transmission where applicable. No electronic system can be guaranteed completely secure.

12. Your GDPR Rights

Subject to the applicable conditions, you may request access, rectification, erasure, restriction of processing, data portability, or object to processing based on legitimate interests. You may withdraw consent at any time where consent is the legal basis. You also have rights relating to certain solely automated decisions. Contact info@flextars.com to exercise your rights. We generally respond within one month, subject to lawful extensions, and may verify your identity where necessary.

13. Automated Decision-Making

We do not use information submitted through our contact form for solely automated decisions that produce legal or similarly significant effects.

14. External Links

Our website may link to third-party websites. Their privacy practices are governed by their own policies.

15. Complaints

You have the right to lodge a complaint with a competent supervisory authority, including the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): https://autoriteitpersoonsgegevens.nl. You may also contact us first at info@flextars.com.

16. Updates

We may update this Privacy Policy to reflect changes in our processing or applicable law. The current version will be published on this page with an updated date.

17. Contact

Flextars B.V.
World Trade Center, Beursplein 37, 3011 AA Rotterdam, The Netherlands
Postal address: Postbus 30223, 3001 DE Rotterdam, The Netherlands
Email: info@flextars.com
Website: https://www.flextars.com